Returns & Exchanges

 

Exchanges:

Due to the Covid-19 pandemic, we are allowing a restricted 30-day Free Shipping period for approved exchanges only.  The minimum qualifications for all exchanges include but are not limited to:

  • Wrong size 

  • Wrong color

How to Start my Exchange:

  1. Complete the "Return & Exchanges" form below if you have an item that meets the minimum qualifications. (Your 30-day Free Shipping period will begin upon approval.)

  2. Once approved, we will email you your shipping label

  3. Once you receive your label, be sure to ship your item back to the Boutique within the 30-day period. Please be aware that all exchanges must be shipped to the Boutique within the 30-day period or you will be responsible for all shipping costs associated with the exchange. 

In order to minimize the transmission of Covid-19, we are limiting exchanges to 5 items per request. Please allow 72 hours to process your request and ship out your exchange.

   

   

 
Returns:

Due to the Covid-19 pandemic, we are allowing a restricted 15-day Free Shipping period for approved returns only.  The minimum qualifications for all returns include:

 

  • Item shows no signs of damage

  • Item shows no sign of wear & tear

  • Item appears in the same condition it was in at the time of unpackaging

How to Start my Return:

  1. Complete the "Return & Exchanges" form below if you have an item that meets the minimum qualifications. (Your 15-day Free Shipping period will begin upon approval.)

  2. Once your form is submitted, we will email you a shipping label. Please be aware that all returns must be shipped to the Boutique within the 15-day period or you will be responsible for all shipping costs associated with the return.

 

If we received your item and there is evidence of damage, wear, or tear, you will be charged the full price of the item as well as all shipping costs & fees associated with the return process.  If your item meets the minimum qualifications for all returns, we approve your return, notify you, and process your refund. Please allow 5-10 business days for your refund to process.

 

To expedite your refund, please be sure that items are in the same condition they arrived when you unpackaged them. 

 

Cutie Clique (Coming 2021)

Trust us. We KNOW how risky it is to shop online. We know about the memes. We know about the jokes. We KNOW. 

We know about "cereal purchasers" who buy a bunch of stuff from hard-working, small black-owned boutiques, take their photoshoot pics with them, and then return them. Listen. We're telling you: WE KNOW.  On the flip side, we know how some of these boutiques be movin', too.  We know people are spending their hard-earned money on products in these online boutique and then get something in the mail that looks NOTHING like what they purchased.  Babeeeeeee, we are trying to tell you....WE KNOW!

 

But this isn't about "them."

 

This is about US. This is about us Cuties. This is about Us Cuties who enjoy feelin' and lookin' Cute. We should be able to enjoy that in peace. So peep this...

...We're creating a program that protects ALL OF US! We should be able to use our sense of Fashion to find the cutest looks in the market and you should be able to shop conveniently and safely at your convenience. It's gon be BOMB! Watch! In the meantime, Be on the lookout for the launch of this program in 2021! STAY TUNEDS!

Returns & Exchanges Request

Please take the time to fill out the information below.

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